My fruit drink put me in surgery

January 18, 2012, 3:38 pmnewideanz

Colette carries a voucher to remind her of a health scare that put her on an operating table

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Tauranga native Colette Henare has a $10 juice voucher in her handbag that she doesn’t plan on redeeming this summer.

Using it, the junior accountant reasons, would be acknowledging it as fair compensation for the most frightening experience of her life.

The 22-year-old half-sister of National MP Tau Henare swallowed a long thin object that wedged in the bottom of her throat, and which she believes had been in her raspberry, peach and mint cocktail drink.

A terrified Colette finally got relief from what she suspects was a sharp piece of metal or plastic in a Tauranga Hospital theatre more than 12 hours later.

But days after the summer scare, Colette is still angry at the attitude of the company she says is responsible, Pluto Soup Juice and Salad Bar. Aside from the trauma it caused, she estimates the ordeal cost her $500 in lost wages (she did not qualify for paid sick leave) and expenses – and the $10 voucher she received from Pluto was a ‘disgraceful’ response.

Only a few weeks earlier Colette and Tau had farewelled their father Paul, who died in Thames Hospital from a smoking related illness.

Looking forward to a summer break after a stressful end to the year, Colette stopped by her regular juice bar for a healthy breakfast en route to work.

‘I was at my desk drinking it when I felt something sharp in my throat,’ Colette says. ‘I tried coughing and must have had two glasses of water but it wouldn’t move. It panicked me a bit. I haven’t had anything stuck in my throat before, especially something sharp.’

Later that morning at hospital, Colette had a miniature camera inserted via her nose so doctors could get a closer look.

‘They could see a lot of swelling and bleeding and damage to the vocal chords but the object itself was blocked by the swelling,’ Colette says.

‘They were just hoping that they’d be able to get it out in theatre.’ But just before Colette was put under anaesthetic, she was startled by a spray down her throat, which made her cough and splutter before passing out. When she awoke in the recovery ward a doctor told her the coughing fit must have dislodged the object because the surgeon could no longer find it.

‘I was disappointed because I wanted to see what it was and that also meant it was still somewhere else in my body,’ Colette says.

She returned to hospital in more pain two days later – this time with a blocked bowel – but that quickly passed naturally without surgical intervention.

Pluto owner Helen Kiernan, alerted to her customer’s health scare, told Colette she ‘would leave something in the till’ as a gesture of goodwill.

‘At no stage has Ms Henare contacted us regarding the issue of compensation,’ Helen told New Idea. ‘I would add that given there to be no identifiable act or omission on our part that caused the incident, I do not believe payment of compensation is appropriate.’

However, Colette is upset with Pluto’s reaction to the incident. ‘I was so disgusted I just about threw it [the voucher] away, but I thought I’d leave it in my bag as a reminder,’ Colette says.

‘I thought they’d at least compensate me for one of my [two] days off. I’m definitely not going to go back if they think giving me a $10 voucher is going to make it all OK.’
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41 Comments

  1. Jeanette06:54pm Tuesday 31st January 2012 ESTReport Abuse

    holding the hand out - again so typical - what a lot of crock

    Reply
  2. Eden04:01pm Friday 27th January 2012 ESTReport Abuse

    This article hardly shows an unbiased opinion there was never surgery anyway. JOURNALISM at it's LOWEST. Logically, how did an object even manage to go through a high power blender and then through the bottom of the straw. The Pluto owner was correct for not compensating can you imagine if anyone could make accusations without proof AND profit from it. I'm disgusted.

    Reply
  3. ratty03:16pm Thursday 19th January 2012 ESTReport Abuse

    your ment to suck on the staw

    Reply
  4. Camille01:35pm Thursday 19th January 2012 ESTReport Abuse

    No proof it came from the juice or the juice bar she got it from. How does anyone know she wasn't eating her drinking anything else at the time and it sounds like a bit of media attention seeking if you ask me. Guess it's her word against the juice bar but i would tend to side with the juice company over not compensating her for 2 days work

    1 Reply
  5. Antarctica01:34pm Thursday 19th January 2012 ESTReport Abuse

    If she sues the company, there is a very high possibility for her to win the case. All the requirements are met to prove the breach of negligence: 1) Duty of care: The company has a duty of care to protect its neighbours (those who are affected by the company's action). 2) Breach of Duty of care: harmful items were stored inside the drink 3) Causation: This act of negligence could have caused a fatal injury. 4) Remoteness of harm: It is quite clear that a person can be injured from swallowing a sharp object.

    Reply